If you were to set out with the goal of measuring overall quality and safety in
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If you were to set out with the goal of measuring overall quality and safety in a given healthcare organization, where would you begin? Any number of measures contribute to the picture. According to the Donabedian model, quality measures fall into three groups: those that deal with the structure (i.e., the setting in which care is provided), the process (i.e., how the care is provided), and the outcome (i.e., what resulted from care). To get a complete picture of quality, all three types of measures should be included.
For this Discussion, you will practice selecting quality measures. You will then use those measures in next week’s Module 2 Assignment as you build a quality dashboard. To Prepare:
Review the Community General Hospital Case Study presented in the Learning Resources. Research quality and safety measures using the links provided in the Case Study document and in the Learning Resources.
Consider the priority areas for measurement for Community General Hospital.
By Day 3 of Week 7
Based on the case study, identify 6–8 measures for inclusion in a dashboard for the Community General Hospital Board. What organizational, national, and regulatory factors contributed to your decision to focus on these areas? Describe what you would expect to learn from the measurement and evaluation of your identified priority areas. Be specific and provide examples.